At HobbesJon, we strive to provide our customers with products of the highest quality and craftsmanship. We understand, however, that there may be instances where you may need to return a purchase or seek a refund. Our Refund and Returns Policy is designed to make the process straightforward and fair.

1. Returns Eligibility:

  • Items must be unused, in their original condition, and with all tags attached.
  • Returns must be initiated within 30 days of the purchase date.

2. Refund Process:

  • To initiate a return, contact our customer service team at service@hobbesjon.com with your order number and reason for return.
  • Once your return is approved, we will provide you with a return shipping label.
  • After receiving the returned item, we will inspect it and process your refund within 5 business days.

3. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable.

4. Exchanges:

  • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at service@hobbesjon.com We will work with you to resolve the issue promptly.

6. Cancellations:

  • Order cancellations are only possible before the order is dispatched. Once an order has been shipped, the standard return process applies.

7. Final Sale Items:

  • Certain items may be marked as final sale and are not eligible for return. Please check the product description for details.

8. International Returns:

  • International returns are accepted, but customers are responsible for return shipping costs.

9. Contact Information:

  • For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at service@hobbesjon.com.